Frequently Asked Questions

Friday Supermarket has a physical store in Sakura, Chiba, Japan, as well as an online store. You can visit our physical store or conveniently shop for South Asian groceries and other products through our website.

Our physical store is located at:

Friday Super Market

4 Chome-1-13 Ojidai, Sakura,

Chiba 285-0837, Japan

Customers are welcome to visit our store and explore our products in person.

Yes. We provide delivery services across Japan, including Hokkaido, Kanto, Shinetsu, Hokuriku, Tokai, Kinki, Chugoku, Shikoku, Kyushu, and Okinawa. Delivery times vary depending on your location.

Yes. You can browse our products and place an order online through the Friday Supermarket website. We deliver products to customers across Japan.

Estimated delivery times depend on the destination:

Cutoff Time : 

Orders placed before 12:00 PM will be processed the same day for next-day delivery. Orders placed after 12:00 PM will be delivered within two business days.

Kanto: 2 Days 

Shinetsu: 2 Days 

Hokuriku: 2 Days 

Tokai: Approximately 2 days

Kinki: Approximately 2 days

Chugoku: Approximately 2 days

Shikoku: Approximately 3–4 days

Kyushu: Approximately 3–4 days

Hokkaido: Approximately 3–5 days

Okinawa: Approximately 3–5 days

Delivery times are estimates and may vary due to order processing, weather, holidays, and delivery conditions.

Same-day delivery may be available for selected areas, particularly within the Kanto, Shinetsu, and Hokuriku regions, depending on the order and delivery conditions.

Delivery to Hokkaido and Okinawa generally takes approximately 3–5 days

Delivery to Shikoku and Kyushu generally takes approximately 3–4 days.

Frozen food products are shipped using a temperature-controlled delivery service to help maintain the appropriate temperature and product quality during transportation.

Yes. Frozen food products can be ordered online. Special delivery methods are used for frozen products to help maintain their required temperature during transportation

We carefully check and pack products before shipping. If a product is damaged during delivery, please contact us as soon as possible. After verification, Friday Supermarket will arrange a replacement where applicable, without additional charges.

Friday Supermarket makes every effort to ensure that customers receive fresh products within their valid date. If you receive an expired product, please contact us as soon as possible. We will arrange a replacement after verification, without additional charges.

If you receive a product different from what you ordered, please contact us as soon as possible with your order details. After verification, we will arrange a replacement without additional charges

If the issue is confirmed to be related to product damage during delivery, an expired product, or an incorrect product sent by Friday Supermarket, we will arrange a replacement without additional charges.

Yes. We welcome customers to visit our physical store in Sakura, Chiba. You can explore our products in person or shop conveniently through our online store.

Store Address:

Friday Super Market

4 Chome-1-13 Ojidai, Sakura

Chiba 285-0837, Japan

Office Opening Times 

Monday  : 10:00 am - 22:00 pm 

Tuesday : 10:00 am - 22:00 pm 

Wednesday : 10:00 am - 22:00 pm 

Thursday: 10:00 am - 22:00 pm 

Friday : 10:00 am - 22:00 pm 

Saturday: 10:00 am - 22:00 pm 

Sunday : 10:00 am - 22:00 pm